JD Group Refund Policy
Effective Date:** 01-01-2024
At JD Group, we strive to ensure that our customers are satisfied with the products and services they purchase. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be granted for our digital products and services, including but not limited to digital deliverables, digital marketing tools, digital visiting cards, digital festival posters, and online learning video bundles.
1. General Policy
- Refunds are not typically provided for digital products and services due to their intangible nature. Once a product or service has been delivered or accessed, it is considered final and non-refundable.
- However, we understand that there may be exceptional situations where a refund is warranted. These situations are reviewed on a case-by-case basis.
2. Eligibility for Refund
Refunds may be considered under the following circumstances:
- Technical Issues:If you encounter technical problems that prevent you from accessing or using the product or service, and our support team is unable to resolve the issue within a reasonable time frame.
- incorrect Product Delivery: If you receive a product or service that does not match the description or is significantly different from what was advertised.
- Duplicate Purchase: If you accidentally purchase the same product or service more than once.
- Non-Delivery: If you have not received the product or service within the specified delivery timeframe, and our support team is unable to provide a resolution.
3. Refund Request Process
To request a refund, please follow these steps:
1. Contact Us: Reach out to our customer support team at [ jdgroupofbusiness@gmail.com / +918733817799 ] within 7 days of your purchase.
2. Provide Details: Include your order number, a detailed description of the issue, and any relevant screenshots or documentation.
3. Review Process: Our team will review your request and respond within 5 business days. In some cases, we may request additional information to assist with our evaluation.
4. Refund Approval: If your refund request is approved, the refund will be processed through the original payment method within 10 business days.
4. Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
- Change of Mind:Refunds will not be granted if you simply change your mind after purchasing a product or service.
- Partial Usage: If you have partially used or accessed the digital product or service.
- Ineligible Requests: Any refund requests made after the 7-day window or without sufficient documentation will not be considered.
5. Changes to the Refund Policy
JD Group reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy regularly to stay informed about our refund procedures.
6. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at:
Email & Whatsapp
jdgroupofbusiness@gmail.com / info@jdgroupofbusniness.com /+918733817799
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Thank you for choosing JD Group. We value your business and appreciate your understanding of our refund policies.